Terms of service.

1. Agreement and scope

These Terms of Service (the "Terms") are a binding agreement between you and Sabrene Software LLC ("Sabrene," "we," "us," or "our") concerning BIMRelay, including its public website, application, workspaces, model-processing features, workbooks, exports, and related services (collectively, the "Service"). If you establish a workspace or purchase the Service for an organization, you represent that you have authority to bind that organization, and "you" includes that organization.

You must be at least 18 years old and legally able to enter into these Terms. BIMRelay is offered only for business and professional purposes, including use by sole proprietors, and not for personal, family, or household use. By accepting these Terms, you confirm that capacity. A signed order form, enterprise agreement, or service-level agreement controls over these Terms to the extent it expressly conflicts with them. The data processing terms described in section 4 control on the subjects they govern.

2. The BIMRelay service

BIMRelay helps you generate, review, and maintain editable COBie workbooks from uploaded Revit models or connected Autodesk projects. Its supported features include workbook configuration, collaboration, model updates, and exporting or publishing completed workbooks.

We may improve, replace, add, or remove Service features. If we materially reduce core paid functionality during a current subscription term, we will provide reasonable advance notice where practical. Advance notice may not be possible when a change is necessary for security, legal compliance, third-party platform changes, or prevention of abuse. Your cancellation rights and any legally required remedies remain subject to section 6 and applicable law.

We will provide the Service with reasonable care and skill. A guaranteed uptime percentage, support response time, implementation service, particular hosting region, or special retention requirement applies only if expressly included in a separate written agreement.

3. Accounts and workspaces

You must provide accurate account information, protect your credentials, and promptly notify us of suspected unauthorized access. You are responsible for activity performed through your account unless it results from our breach of these Terms. You may not share a personal login or attempt to access a workspace without an authorized invitation.

Workspace administrators control workspace membership, project access, roles, subscription capacity, and other administrative settings. An organization is responsible for its administrators and invited users. We may rely on instructions from a workspace administrator, including instructions to grant or remove access, archive projects, manage billing, or delete content.

4. Customer Data

"Customer Data" means model data, workbook content, files, comments, settings, personal information, and other material that you or your authorized users submit to, connect to, generate in, or publish through the Service. As between you and Sabrene, you retain all rights in Customer Data.

You grant Sabrene a limited, worldwide license to host, copy, process, transmit, display, and create technical derivatives of Customer Data only as needed to provide, secure, support, and maintain the Service, comply with law, and follow your instructions. We may engage service providers for those limited purposes. This license does not transfer ownership or give us permission to publish your models or workbooks as marketing material. You represent that you have all rights and permissions needed for us to process Customer Data, including data obtained from Autodesk services and personal information contained in project files.

We may create and use aggregated or de-identified statistics that cannot reasonably identify you, an individual, or a specific project. We do not sell Customer Data or use it to train general-purpose artificial intelligence models, and we do not permit our artificial intelligence providers to use Customer Data to train their models.

Confidentiality

We treat nonpublic Customer Data as confidential. Each party will protect the other's nonpublic business and technical information using at least reasonable care, use it only to perform or exercise rights under these Terms, and disclose it only to people and service providers who need it for those purposes and are bound by confidentiality obligations. This does not restrict information that was lawfully known without restriction, becomes public without a breach, is independently developed, or is lawfully received from someone else without a duty of confidentiality. If disclosure is legally required, the receiving party will disclose only what is required and give advance notice when legally permitted.

Security and personal data

We will maintain reasonable administrative, technical, and organizational safeguards for Customer Data. If we become aware of a security incident involving Customer Data in our custody, we will investigate and provide notices, available information, and cooperation as required by applicable law or a controlling written agreement. Unsuccessful attempts that do not compromise Customer Data are not, by themselves, security incidents requiring notice under these Terms.

Our Data Processing Addendum forms part of these Terms when we process personal information in Customer Data on your behalf. It governs that processing, including applicable transfer terms, and controls over conflicting provisions on data protection. It does not apply to information we process independently for account administration, billing, security, or marketing as described in the Privacy Policy. Additional requirements, such as a particular storage location or special security controls, require a separate written agreement before you submit affected data. Do not submit regulated health records, payment-card data, government-classified information, or export-controlled technical data unless we have expressly agreed in writing to support the applicable requirements.

You are responsible for maintaining copies of source models and final deliverables appropriate for your business, contractual, and record-retention needs. Our handling of Customer Data is described further in the Privacy Policy.

5. Autodesk services and other third parties

BIMRelay is an independent product and is not sponsored, endorsed, or operated by Autodesk, NIBS, or buildingSMART. Autodesk, Revit, and Forma are trademarks of Autodesk, Inc. Third-party services are governed by their own terms and privacy practices.

When you connect Autodesk services, you authorize BIMRelay to list resources available through the connection, process the projects, models, versions, and related metadata selected for your workflow, and publish output when you request it. You are responsible for maintaining the required third-party account, permissions, and licenses. We are not responsible for third-party outages, API changes, removed files, incorrect source data, or restrictions imposed by a third-party provider that are outside our reasonable control.

You are solely responsible for content and data you submit. When Autodesk processes that content, you acknowledge its handling under Autodesk's Privacy Statement and agree that Autodesk may use it at your request or with your consent (including through us on your behalf), to provide and improve its products and services, and for legal obligations, enforcement, investigations, or proceedings.

Third-party product information, links, and documents may be inaccurate, outdated, or unsuitable for a particular product. Verify the manufacturer, model, and applicability before use. Inclusion does not imply endorsement. These Terms grant no right to reproduce or redistribute third-party documents or other protected material.

6. Plans, billing, and cancellation

Paid subscriptions are billed in advance through Stripe in the billing interval and project quantity selected at checkout. Subscriptions renew automatically for successive selected billing periods until canceled. Sabrene Software LLC sells BIMRelay subscriptions, and Stripe processes payments. Applicable payment-provider terms presented at checkout also apply, including Link terms if you choose Link. You authorize recurring charges, including applicable taxes, until cancellation. Prices and plan limits shown at checkout form part of these Terms. A price increase will apply no earlier than your next renewal after reasonable advance notice, giving you an opportunity to cancel before it takes effect. Changes you request to plan or project quantity take effect under the pricing and proration terms displayed in the billing flow. Paid access or added capacity starts after payment is confirmed; bank payments can take several business days.

Any free plan is limited to the allowances described in the Service. You may not evade plan limits by creating additional accounts, workspaces, identities, or other technical workarounds. We may change or discontinue a free plan at any time.

You may cancel through the available billing controls or contact BIMRelay support for assistance. Cancellation ordinarily takes effect at the end of the current paid billing period, unless the applicable billing flow, payment-provider terms, or law provides otherwise. Archiving or deleting a project, leaving a workspace, or stopping use of the Service does not cancel your subscription.

Payments are non-refundable except where required by law or applicable payment-provider terms, provided in these Terms, or agreed by Sabrene in writing. If we terminate a prepaid subscription or permanently discontinue its core paid Service for reasons other than your breach, we will refund the unused prepaid subscription fees for the period after it ends, through the applicable payment provider where appropriate. Otherwise, partial billing periods, unused time or project capacity, and choosing to stop using the Service do not qualify for refunds or credits. A feature change alone does not create a refund right. This policy does not limit a claim for breach of these Terms or a remedy that cannot lawfully be excluded.

When a subscription ends, affected projects may be automatically archived and become read-only. Archived projects cannot create new exports, so generate and download required exports while projects are active. See our billing and export help for access to existing exports and subscription-management details.

If payment fails, we may retry the charge, restrict paid features, archive projects, or suspend access after reasonable notice. You remain responsible for charges incurred before cancellation or suspension. Contact us about any unexpected charge.

7. Acceptable use

You may not use the Service to:

• violate law, contractual restrictions, intellectual property rights, privacy rights, or Autodesk terms;
• access, extract, publish, or disclose models or project data without authorization;
• upload malware or interfere with the integrity, security, availability, or performance of the Service;
• probe, scan, or test vulnerabilities without our prior written authorization;
• bypass access controls, usage limits, billing controls, or workspace permissions;
• reverse engineer the Service except to the limited extent that applicable law prohibits this restriction;
• resell or sublicense standalone access to the Service, or offer a competing hosted copy of it, without our written permission; or
• use automated means that create unreasonable load or extract Service content unrelated to your own authorized Customer Data.

Consultants, contractors, and other professional service providers may use BIMRelay to work on authorized client projects, collaborate with clients, and supply generated deliverables as part of their professional services. You remain responsible for the client permissions and plan allowances needed for that work.

For Autodesk functionality accessed through BIMRelay, you agree to follow Autodesk's Acceptable Use Policy and the applicable use restrictions in the Autodesk Platform Services Terms, incorporated for that functionality.

You must comply with applicable U.S. and other export-control, sanctions, and trade restrictions. You may not access or provide the Service to anyone, or for any purpose, prohibited by those laws. We may restrict or suspend access where required to comply with them.

We may investigate suspected misuse and suspend or restrict access when reasonably necessary to protect the Service, customers, third parties, or Sabrene. We will limit a restriction to what is reasonably necessary and, where practical, provide notice and an opportunity to cure before suspending a paid account.

8. Our intellectual property and feedback

Sabrene and its licensors own the Service, software, interfaces, documentation, branding, and all related intellectual property, excluding Customer Data and third-party material. During your authorized use, we grant you a limited, non-exclusive, non-transferable right to access the Service under these Terms.

If you provide ideas or feedback, you grant us a perpetual, irrevocable, royalty-free right to use them without restriction or compensation. This does not give us rights in Customer Data or confidential project material.

9. COBie output and project responsibility

Your team is responsible for reviewing source data, workbook settings, edits, validation results, and exported files, and deciding whether the output meets project contracts and information requirements, the applicable COBie edition, owner standards, and receiving-system requirements. BIMRelay's checks and outputs do not replace professional judgment and are not certifications, professional advice, or guarantees of completeness or acceptance.

Some features use artificial intelligence. AI-generated content and recommendations may be inaccurate or incomplete and should be reviewed before use.

10. Suspension, termination, and data removal

You may stop using the Service at any time, subject to the separate subscription-cancellation process in section 6. Either party may terminate an affected subscription for the other's material breach that remains uncured 30 days after written notice. We may suspend access sooner where reasonably necessary because of unlawful use, a security risk, nonpayment after notice, or conduct that threatens the Service or another customer.

If we discontinue your paid Service for reasons other than your breach, we will provide reasonable advance notice and an opportunity to export supported data when practical, unless law or an urgent security issue prevents doing so. Refunds are governed by section 6.

Following termination or a valid deletion request, we handle Customer Data according to the Privacy Policy and any controlling written agreement. Export required records before deleting a project or workspace or requesting account closure. Deletion removes access immediately, and recovery is not guaranteed. Account closure does not automatically delete content controlled by another customer's workspace.

Sections that by their nature should survive termination remain effective, including ownership, confidentiality, accrued payment obligations, disclaimers, limitations of liability, indemnity, and dispute terms.

11. Disclaimers

EXCEPT FOR OUR EXPRESS COMMITMENTS IN THESE TERMS OR A CONTROLLING WRITTEN AGREEMENT, AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." SABRENE DISCLAIMS OTHER EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION.

We do not warrant compatibility with every third-party change or preservation of unsupported customizations. Nothing in these Terms excludes a warranty that cannot legally be excluded.

To the fullest extent permitted by law, Autodesk APIs and services accessed through BIMRelay are provided "as is," and we disclaim all warranties and conditions relating to those Autodesk offerings.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, REVENUE, GOODWILL, BUSINESS, OPPORTUNITIES, OR DATA TO THE EXTENT THOSE LOSSES ARE INDIRECT OR CONSEQUENTIAL, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

To the fullest extent permitted by law, Sabrene's total aggregate liability arising from or related to the Service or these Terms will not exceed the greater of one hundred U.S. dollars ($100) or the fees paid by you or your organization for the affected workspace subscriptions during the 12 months before the first event giving rise to the claims. This limit applies in aggregate across all covered claims.

These exclusions and limits do not apply to fraud, willful misconduct, gross negligence, or liability that cannot lawfully be excluded or limited. They do not reduce fees you owe, refund obligations under section 6, or amounts payable to third parties under section 13. A separate written agreement may provide different limits or remedies.

13. Indemnification

You will defend Sabrene and its officers, employees, and agents against third-party claims to the extent caused by your unauthorized provision or use of Customer Data, infringement of third-party rights through Customer Data you provide, unlawful use of the Service, or material breach of these Terms. You will pay damages and reasonable legal costs finally awarded for those claims, or settlements you approve. This obligation does not apply to the extent a claim results from Sabrene's breach of these Terms, negligence, or willful misconduct.

We will promptly notify you of a covered claim, allow you to control its defense with qualified counsel, and reasonably cooperate at your expense. A delay in notice reduces your obligation only to the extent it materially prejudices the defense. You may not settle a claim in a way that admits fault by, imposes nonmonetary obligations on, or fails to release Sabrene without our prior written consent, which we will not unreasonably withhold. We may participate with our own counsel at our own expense.

14. Governing law and dispute resolution

California law governs these Terms without regard to conflict-of-law rules. Before starting a formal proceeding, each party will give written notice of the dispute and attempt in good faith to resolve it for at least 30 days.

EXCEPT FOR ELIGIBLE SMALL-CLAIMS MATTERS OR CLAIMS SEEKING INJUNCTIVE RELIEF FOR UNAUTHORIZED USE OR INTELLECTUAL PROPERTY VIOLATIONS, DISPUTES WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION UNDER ITS COMMERCIAL ARBITRATION RULES, SUBJECT TO ANY MANDATORY CONSUMER RULES OR OTHER LEGAL PROTECTIONS. THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW IS LIMITED.

Arbitration will be seated in San Bernardino County, California, but may occur remotely when permitted by the applicable rules. Filing fees and arbitrator compensation are allocated under the applicable AAA rules and law; these Terms do not impose fees that applicable law prohibits. The rules and fee schedules are available from AAA. If a dispute proceeds in court, the parties consent to jurisdiction and venue in the state courts located in San Bernardino County and the applicable federal court in California. Claims must be brought individually, not as a plaintiff or class member in a class, consolidated, coordinated, or representative proceeding. If a portion of this paragraph is unenforceable, it will be severed to the minimum extent necessary. Nothing in this section prevents a report to a regulator or waives a right or remedy that cannot lawfully be waived, including public injunctive relief where applicable. Mandatory law controls over conflicting venue or procedure provisions.

15. General terms

These Terms, the incorporated Data Processing Addendum where applicable, and any controlling written agreement are the entire agreement concerning the Service. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, reorganization, or sale of assets. Neither party is liable for delay caused by events beyond its reasonable control. This does not excuse accrued, undisputed payment obligations or limit cancellation rights, refund obligations, or remedies required by law. If a provision is unenforceable, the remaining provisions remain effective. Failure to enforce a provision is not a waiver.

You and Sabrene are independent contractors. These Terms do not create a partnership, joint venture, employment, or agency relationship between us. Except for parties expressly protected by section 13 and rights expressly granted under the Data Processing Addendum or mandatory transfer clauses, these Terms do not grant enforcement rights to third-party beneficiaries.

We may update these Terms. We will provide reasonable advance notice of material changes by email, in the Service, or through another appropriate channel when practical, along with any notice or affirmative acceptance required by law. Changes apply prospectively and do not change an already accrued claim. Continued use after the effective date of an updated version constitutes acceptance where permitted by law. Electronic notices and records satisfy written-notice requirements to the extent permitted by law.

16. Contact

Questions, notices, or complaints about these Terms may be directed to: